REFUND

Seller's Return and Refund Policy :

You can return or exchange an item within 14 days of receiving it. 14-day money-back guarantee from the delivery date. Please follow the procedure :

1. For any information request regarding returns, please contact us at : support@peafectly.com

2. Within 14 days after receiving your package. Your return must be mailed within 30 days from the date of receipt of the item.

3. We do not accept returns of merchandise except in the case of a defect attributable to the seller. In this case, the item will be replaced, subject to availability, or refunded at the buyer's choice.

4. To be eligible for a return, your item must be unused, well packaged and in the same condition as when you received it, and its resale must not be affected. It must also be in its original packaging.

5. Gifts received cannot be returned or exchanged for cash.

6. All return shipping costs are the responsibility of the buyer.

7. The tracking number and clear photos of the returned package are required after shipment by the buyer. Before returning an item, please photograph it for your records.

8. If the buyer does not receive their package after 3 months, they may contact the seller to find a solution.

Cases where a partial refund may be granted (if applicable)

1. The item is not in its original condition, is damaged or missing parts for reasons not attributable to the seller.

2. The item was returned more than 14 days after receipt.

Cases where the seller cannot issue a refund (if applicable) :

1. Returns without original packaging and documentation will be refused.

2. Opened or damaged packages will not be accepted.

3. The package is lost during the return and the seller has never received it. Returned package.

Refunds (if applicable)

1. Upon receipt and inspection of your return, we will send you an email to confirm receipt. We will also inform you of the approval or rejection of your refund.

2. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 15 to 20 days.

Late or missing refunds (if applicable)

1. If you have not yet received your refund, please first check your bank account.

2. Then contact your bank or credit card company; it may take some time before your refund is officially posted.

3. Finally, contact your bank. Processing time is often required before a refund is posted. 4. If you have completed all these steps and still have not received your refund, please contact us at support@peafectly.com. 1. We only replace items if they are defective or damaged. 2. If you need to exchange an item for the same model, please send us an email at support@peafectly.com. 3. Shipping costs are charged only once (returns included). No restocking fee will be charged for the return of a product. If the return is due to customer error, the customer must bear the shipping costs. The exact costs will depend on the express carrier you choose. If, due to our responsibility, the goods received are damaged or not as described, the consumer will not have to pay the shipping costs for this reason.