FAQ
1. Do I need an account to place an order?
No, you can also place an order as a guest. However, creating an account has certain benefits:
• Faster checkout process
• Easily view your order status and order history
• Receive updates about our new products and special promotions
2. What payment methods are accepted?
PayPal payments.
3. Is my online order secure?
When purchasing online by credit card, all your information is entered on a secure SSL web page. Your data is then encrypted via SSL and sent directly to our payment provider’s network, where your card and transaction are authorized. Your credit card information is not stored on our servers.
4. Are there any currency exchange fees?
All our transactions are processed in US dollars. If your credit card is denominated in another currency, the total of your order will be calculated according to the exchange rate on the day your bank processes the transaction.
5. How do I enter my shipping address?
As our website and services are in English, all information you enter must be in English, including punctuation. If your address contains non-Latin characters, please replace them with their Latin equivalents. For example, replace “?” with “c”.
6. Can I change my shipping address after placing an order?
Please note that your shipping address cannot be changed once the order has been processed or shipped. Please enter your home address and not your vacation address, as we cannot know how long customs authorities in the destination country will hold the package.
7. How long does delivery take and how can I track my package?
Delivery time depends on the shipping option you selected. Once the order is shipped, we will send you your tracking number and tracking link by email. We are not responsible for delays caused by customs services in your country.
8. What should I do if items are missing from my order?
If an item is still missing, please contact us immediately at support@peafectly.com. For any questions, please contact us directly by email at support@peafectly.com.